Avalon Industries LLC — Privacy Policy & Terms of Service
Overview
Avalon Industries LLC (“Avalon Industries,” “we,” “us,” or “our”) is a compliant facility maintenance and specialty services provider serving commercial, government, and residential clients in the Mid-Atlantic region. This page explains what information we collect from you, how we use it, and your choices regarding communications from us, including SMS text messages.
Information We Collect
We may collect information you provide directly to us, such as your name, phone number, email address, service address, and details about the service you are requesting, when you call us, email us, or speak with our team to schedule or discuss a service.
How We Use Your Information
We use your information to schedule and provide services, communicate with you about appointments, quotes, and service updates, respond to your questions, and maintain accurate business records. We do not sell your personal information.
For help, reply HELP or contact Avalon Industries LLC at 240-743-9439 or ravi@avalonindustriesllc.com.
Data Sharing
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
- We maintain administrative, technical, and physical safeguards to protect your personal information and prevent unauthorized access, use, or disclosure.
Avalon Industries LLC Messaging Terms and Conditions
- The messaging program consists of general conversational messaging to answer questions and provide support to customers.
- You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- “For help, reply HELP to any message, or contact Avalon Industries LLC at 240-743-9439 or ravi@avalonindustriesllc.com.”
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy contained in the rest of this page.
How We Obtain Consent to Send SMS Messages
Consent to receive SMS messages from Avalon Industries LLC is obtained verbally, during a phone call or in-person conversation with our team when a service appointment is scheduled or discussed. Customers are informed at that time that they may receive text messages related to their service, and that they can opt out at any time by replying STOP. Consent obtained through this method is used solely for conversational, non-marketing informational messaging.
Contact Us
Avalon Industries LLC
Email: ravi@avalonindustriesllc.com
Phone: 240-743-9439